Terms and Conditions Flecso
Last Updated: January 2, 2026
Effective Date: January 2, 2026
Flecso is committed to providing a secure, reliable, and professional logistics management solution.
These Terms of Service (“Terms”) constitute a legally binding agreement between Flecso Technologies, Inc., its affiliates, subsidiaries, and successors (“Flecso,” “we,” “us,” or “our”) and the entity or individual accessing or using the Flecso platform (“Customer,” “you,” or “your”).
By accessing, using, installing, activating, or subscribing to any Flecso software, hardware, applications, websites, APIs, or related services (collectively, the “Services”), or by executing an order form, subscription agreement, or similar document referencing these Terms (an “Order Form”), you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree to these terms, you must not access or use the Services.
1. Definitions
For purposes of these Terms:
-
“Customer”
means the legal entity or individual identified in the applicable Order Form. -
“End User”
means any employee, contractor, agent, driver, or other person authorized by Customer to access or use the Services. -
“Customer Data”
means all data, content, recordings, files, images, video, audio, location data, telematics data, diagnostics data, personal data, or other information submitted to, collected through, or generated by the Services. -
“Hardware”
means devices provided or supported by Flecso, including but not limited to GPS trackers, dash cameras, asset trackers, sensors, and related accessories. -
“Subscription Term”
means the duration of the Services specified in an Order Form. -
“Non-Flecso Products”
means third-party software, services, hardware, integrations, or platforms not owned or controlled by Flecso.
2. Scope of Services
Flecso provides a cloud-based fleet management and telematics platform that may include, without limitation:
Vehicle tracking, asset tracking, route optimization, diagnostics, safety monitoring, driver behavior analysis, dash camera video recording, live video streaming, reporting, alerts, workforce management, compliance tools, APIs, and integrations.
The specific services available to the customer are defined in the applicable order form. Flecso may update, modify, or enhance the Services from time to time, provided such changes do not materially reduce the core functionality purchased by Customer during an active Subscription Term.
3. Eligibility and Authority
By entering into these terms, you represent and warrant that:
- You are at least eighteen (18) years of age.
- You have full legal authority to bind the Customer entity to these Terms.
- All information provided to Flecso is accurate and complete.
If you are accepting these terms on behalf of an organization, you represent that you are authorized to do so.
4. Accounts and Access
Customer is responsible for establishing and maintaining accounts, user roles, permissions, and access credentials for the Services.
Customer acknowledges and agrees that:
- It is solely responsible for all activity occurring under its accounts.
- Flecso is entitled to rely on instructions provided through Customer accounts.
- Customer must promptly notify Flecso of any unauthorized access or security breach.
Flecso has no obligation to monitor the customer’s use of the services but reserves the right to do so to ensure compliance with these terms.
5. Customer Responsibilities and Legal Compliance
Customer acknowledges that the Services may involve the collection and processing of sensitive data, including location data, video recordings, and personal data relating to drivers, employees, contractors, passengers, or third parties.
The customer is solely responsible for:
- Determining the legality of its use of the Services in all applicable jurisdictions.
- Providing all required notices to affected individuals.
- Obtaining all legally required consents and authorizations.
- Responding to data subject requests and legal inquiries.
Flecso does not provide legal advice and does not determine whether Customer’s use of the Services complies with applicable law.
6. Customer Data and Data Rights
6.1 Ownership
As between the parties, the customer retains all right, title, and interest in and to customer data.
6.2 License to Flecso
Customer grants Flecso a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, analyze, and display customer data solely as necessary to provide, maintain, improve, and secure the services.
6.3 Aggregated and Anonymized Data
Flecso may create aggregated or anonymized data derived from customer data that does not identify the customer or any individual. Flecso owns such aggregated data and may use it for analytics, benchmarking, and service improvements.
7. Acceptable Use Policy
Customer agrees not to and will not permit End Users to:
- Use the Services for unlawful, fraudulent, or deceptive purposes.
- Interfere with the integrity or security of the Services.
- Reverse engineer, decompile, or attempt to extract source code.
- Use the Services to infringe intellectual property or privacy rights.
- Use the Services in a manner that threatens public safety.
Flecso may suspend or terminate access for violations of this section.
8. Hardware Terms
8.1 Delivery and Risk of Loss
Hardware is shipped FOB (Free On Board) origin, unless otherwise stated. Risk of loss passes to the customer upon shipment.
8.2 Installation
The customer is responsible for proper installation unless professional installation is purchased separately. Flecso is not liable for damages resulting from improper installation or use.
8.3 Vehicle Systems
Hardware may draw power from the vehicle’s electrical systems. Customer acknowledges potential impact on batteries or vehicle performance.
8.4 Loss, Damage, or Theft
The customer is responsible for lost, stolen, or damaged hardware, except to the extent caused by Flecso’s gross negligence.
9. Video, Audio, and Dash Camera Services
Customer acknowledges that the use of video or audio recording features is highly regulated.
Customer represents and warrants that it:
- Will comply with all surveillance, wiretapping, and privacy laws.
- Will provide clear notice of recording.
- Will obtain all necessary consents.
- Will restrict access to recordings appropriately.
Flecso does not monitor or review recordings unless required for support or legal compliance.
10. Mobile Applications and APIs
Mobile applications and APIs are licensed, not sold. Flecso may impose rate limits, usage restrictions, and security requirements. Abuse of APIs may result in suspension or termination.
11. Non-Flecso Products and Integrations
Customers may integrate the services with Non-Flecso Products. Flecso is not responsible for third-party functionality, availability, security, or data practices. Use of Non-Flecso products is governed by their respective terms.
12. Fees, Billing, and Taxes
The customer agrees to pay all fees specified in the order form.
- Fees are non-refundable unless expressly stated.
- Late payments may accrue interest.
- Flecso may suspend Services for non-payment.
- Customer is responsible for all applicable taxes.
13. Suspension and Termination
Flecso may suspend or terminate services immediately if:
- Customer breaches these Terms.
- Customers’ use poses a security or legal risk.
- Required by law or governmental order.
Upon termination, Customer’s access will cease, and Flecso may delete Customer Data in accordance with its data retention policies.
14. Confidentiality
Each party agrees to protect the other party’s confidential information and use it solely for purposes of performing under these terms.
15. Intellectual Property
Flecso retains all rights to the Services, software, documentation, and underlying technology. No rights are granted except as expressly stated.
16. Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” FLECSO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
The Services are not a substitute for safe driving or regulatory compliance.
17. Limitation of Liability
To the maximum extent permitted by law:
- Flecso shall not be liable for indirect, incidental, or consequential damages.
- Flecso’s total liability shall not exceed the fees paid by Customer in the preceding twelve (12) months.
18. Indemnification
Customer agrees to indemnify and hold harmless Flecso from claims arising out of Customer’s use of the Services, Customer Data, or legal violations.
19. Arbitration and Class Action Waiver
Most disputes must be resolved through binding arbitration on an individual basis. Class actions are waived where permitted by law.
20. Governing Law
These Terms are governed by the laws without regard to conflict of law principles.
21. General Provisions
These Terms constitute the entire agreement between the parties and supersede all prior agreements. If any provision is found unenforceable, the remainder shall remain in effect.
