Incident & Delay Reporting Report Issues Instantly. Act Faster. Stay Accountable.
The Incident & Delay Reporting feature empowers drivers to report real-world problems the moment they occur with full context, proof, and location data. Instead of delayed phone calls or unclear explanations, Flecso captures structured, time-stamped, GPS-backed incident reports that enable faster admin response and accurate record-keeping.
Why DigitalIncident Reporting is Essential
In traditional logistics operations, incidents are often:
- Reported late or not at all
- Poorly documented
- Missing evidence
- Difficult to audit or verify
This leads to disputes, safety risks, and operational blind spots.
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Key Features of the Incident & Delay Reporting
One-Tap Incident Reporting From the Field
Drivers can instantly report issues such as:
- Traffic congestion
- Accidents
- Vehicle breakdowns
- Road closures
- Security or safety risks
Reports can be filed in seconds without disrupting the trip.
Rich Media Evidence Capture
Each incident report can include:
- Photos or videos
- Voice notes
- Written descriptions
This ensures incidents are documented with real-world proof, not assumptions.
Automatic Time & Location Stamping
Every report is automatically tagged with:
- Exact timestamp
- GPS location
- Driver identity
- Active trip details
No manual input. No data manipulation.
Instant Admin Alerts & Visibility
As soon as a report is submitted:
- Admin receives a live dashboard alert
- Notifications are triggered instantly
- Incident appears on the live map view
This enables immediate intervention and decision-making.
Structured Review & Resolution Workflow
Admins can:
- Review incident details
- Add internal notes
- Mark incidents as resolved
- Maintain records for audits or insurance
This creates a closed-loop incident management process.
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How This Feature Improves Logistics Operations
Problems become actionable insights, not surprises.
- Faster response to disruptions
- Reduced delivery disputes
- Improved safety compliance
- Accurate delay root-cause analysis
- Reliable audit and insurance records
Frequently Asked Questions
Drivers are encouraged to report during safe stops. The interface is optimized for quick use.
Yes. All incidents are stored securely for audits and analytics.
Yes. Admins can message drivers instantly through in-app chat.
Turn Field Issues Into Managed Outcomes
Flecso Incident & Delay Reporting ensures that no issue goes unnoticed, undocumented, or unresolved.
See problems early. Solve them faster.
