Incident Reporting & SOS Alerts Immediate Visibility. Faster Response.
Flecso’s Incident Reporting & SOS Alerts feature enables drivers to report issues instantly from the field while giving admins real-time visibility into risks, delays, and emergencies. By capturing incidents with live location, time stamps, and media proof, Flecso replaces delayed phone calls with structured, actionable intelligence.
Why Digital Incident Reporting is Essential
In traditional logistics operations, incidents are often:
- Reported late or verbally.
- Missing accurate location or time details.
- Poorly documented.
- Difficult to verify or audit.
This leads to unresolved disputes, safety risks, and operational downtime.
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Key Features of Incident Reporting & SOS Alerts
One-Tap Incident Reporting From the Driver App
Drivers can instantly report issues such as:
- Traffic blockages.
- Accidents or collisions.
- Vehicle breakdowns.
- Police checks.
- Route closures or security risks.
Reports can be submitted in seconds without interrupting the trip flow.
Media-Based Proof With Context
Each incident report can include:
- Photos or videos.
- Voice notes or written explanations.
- Automatic GPS location.
- Time and date stamps.
This ensures incidents are verifiable, traceable, and audit-ready.
Real-Time Admin Alerts & Notifications
When an incident is reported:
- Admins receive instant dashboard alerts.
- Push notifications are triggered.
- Trips are visually flagged as delayed or critical.
This enables immediate intervention and decision-making.
SOS Emergency Trigger
In critical situations, drivers can activate an SOS alert, which:
- Sends an immediate high-priority alert.
- Shares live GPS location.
- Flags the trip as emergency.
- Highlights the vehicle on the live map.
This ensures rapid response during safety-threatening events.
Incident Review, Resolution & History
Admins can:
- Review incident details and media.
- Add internal notes.
- Mark incidents as resolved.
- Maintain a permanent incident history.
This structured approach supports compliance, insurance, and operational improvement.
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How Incident & SOS Management Improves Your Operations
The result is a safer, more resilient logistics operation.
- Reduces response time to issues.
- Enhances driver safety.
- Prevents misinformation and disputes.
- Improves risk assessment.
- Builds operational trust.
Frequently Asked Questions
Yes. Reporting is designed to be quick and minimally disruptive.
Yes. Every incident is automatically associated with the active trip.
Yes. SOS alerts are treated as high-priority emergencies.
Build a Safer, More Responsive Fleet
Flecso Incident Reporting & SOS Alerts ensures no issue goes unnoticed and no emergency goes unanswered.
Because safety and speed of response define operational excellence.
