Your Privacy Matters to Flecso
Last Updated: 2 Jan 2026
Effective Date: 2 Jan 2026
Flecso is built on trust, and protecting your data is at the heart of everything we do.
1. Application and Scope
This Privacy Policy (“Policy”) describes how Flecso, together with its affiliates (“Flecso,” “we,” “us,” or “our”), collects, uses, discloses, transfers, and safeguards personal data when we act as a data controller.
This Policy applies to personal data collected through:
- Flecso’s websites and domains that link to this Policy
- Flecso’s fleet management platform, dashboards, and applications
- Marketing, sales, support, and business operations
- Events, surveys, and communications
This Policy does not apply where Flecso acts solely as a data processor on behalf of a customer (for example, when processing driver or vehicle data under a customer’s instructions). In such cases, the customer (e.g., your employer or fleet operator) is the controller, and their privacy policy governs the processing of your personal data.
Where Flecso processes personal data as a processor, such processing is governed by applicable data processing agreements and customer instructions.
2. Definitions and Regulatory Framework
For the purposes of this Policy:
- “Personal Data”means any information relating to an identified or identifiable individual, as defined under applicable data protection laws.
- “Controller” and “Processor”have the meanings given under the EU General Data Protection Regulation (“GDPR”) and equivalent laws.
- Under laws such as the California Consumer Privacy Act (CCPA/CPRA), the terms “controller” and “processor” may be referred to as “business” and “service provider.”
Flecso complies with applicable privacy and data protection laws, including but not limited to:
- GDPR (EU/EEA)
- UK GDPR
- CCPA / CPRA (California)
- Other applicable national and regional data protection laws
3. Collection and Use of Personal Data
3.1 Flecso Websites and Online Forms
This includes any Flexco-operated website or digital property that links to this policy, such as marketing pages, landing pages, blogs, white papers, webinars, and surveys.
Personal Data Collected
Depending on your interaction, we may collect:
- Name, company name, job title
- Email address, phone number, mailing address
- Information you voluntarily submit (e.g., inquiries, comments, downloads)
Purpose of Use We process this data to:
- Present website content and functionality
- Respond to inquiries and requests
- Provide requested materials and communications
- Improve website performance and user experience
3.2 Flecso Platform and Services
Flecso provides fleet management software, telematics, analytics, reporting, and related services.
Personal Data Collected
Depending on your role and permissions, this may include:
- Account registration details (name, email, credentials)
- User roles and access permissions
- Technical usage data related to platform access
When Flecso processes vehicle, driver, or location data, it typically does so as a processor on behalf of customers.
Purpose of Use To:
- Provide, operate, and maintain the Flecso platform
- Authenticate users and manage access
- Monitor system performance and security
- Provide support and troubleshooting
3.3 Marketing and Promotional Activities
Flecso engages in marketing to promote its products, services, events, and content.
Personal Data Collected This may include:
- Contact details (name, email, phone number, postal address)
- Professional and demographic information
- Preferences, interests, and engagement history
- Website, email, and campaign interaction data
Purpose of Use We use this data to:
- Send marketing communications and updates
- Personalize content and recommendations
- Conduct market research and analytics
- Measure and optimize marketing effectiveness
Where required by law, we obtain consent before sending marketing communications.
3.4 Inquiries and Customer Support
When you contact Flecso for sales, support, or general inquiries.
Personal Data Collected
- Name, contact details
- Job title and organization
- Details of your inquiry or request
Purpose of Use To respond to inquiries, provide assistance, and manage customer relationships.
3.5 Business Operations and Security
Flecso may collect personal data for internal operations, including:
- Security monitoring (e.g., CCTV at office locations where permitted by law)
- Fraud prevention and misuse detection
- Compliance with legal and regulatory obligations
Such data is retained only for the period necessary and in accordance with applicable laws. Such data will be available to the admin and the management team of the organization using Flecso.
4. Marketing Consent and Preferences
Where required by law, Flecso obtains your consent before processing personal data for direct marketing purposes.
You may opt out of marketing communications at any time by:
- Clicking the “unsubscribe” link in emails
- Following opt-out instructions in communications
- Contacting us directly at privacy@flecso.com
Opting out will not affect non-marketing communications related to your account or contractual relationship.
5. Use of Artificial Intelligence and Automated Systems
Flecso may use or develop systems that incorporate artificial intelligence (“AI Systems”), including analytics, automation, and decision-support tools.
When you interact with AI-enabled features, Flecso may process personal data for:
- Improving system accuracy and performance
- Providing automated assistance and support
- Enhancing user experience
- Detecting security threats and misuse
Where feasible, personal data used for AI development is anonymized or aggregated. Flecso is committed to responsible AI practices, including transparency, fairness, accountability, and data protection throughout the AI lifecycle.
6. Legal Basis for Processing
Flecso processes personal data based on one or more of the following legal grounds:
-
Consent
where you have provided explicit consent -
Contractual necessity
To perform a contract with you or your organization -
Legal obligation
To comply with applicable laws and regulations -
Legitimate interests
Such as improving services, ensuring security, and preventing fraud, provided your rights do not override these interests
7. Cookies and Similar Technologies
Flecso uses cookies and similar technologies to operate websites, analyze usage, and improve functionality. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features. For more information, please review Flecso’s Cookie Policy
8. De-Identification and Anonymization
Flecso may anonymize or de-identify personal data so that it can no longer be associated with an individual. Once anonymized, such data is used only for statistical, analytical, or research purposes and is no longer subject to personal data protections.
9. Third Parties and Sub-Processors
This Policy does not apply to third-party websites, applications, or services linked from Flecso platforms.
Flecso may engage third-party service providers (“Sub-processors”) to support operations such as hosting, analytics, customer support, and communications. All sub-processors are subject to contractual obligations requiring appropriate data protection and security measures.
10. Disclosure of Personal Data
Flecso may disclose personal data:
- To service providers and business partners acting under our instructions
- To affiliates for operational purposes
- To authorities where required by law
- To enforce legal rights or defend claims
- In connection with mergers, acquisitions, or asset transfers
- With your consent or at your direction
11. International Data Transfers
Flecso may transfer personal data to countries outside your jurisdiction. Where required, we implement safeguards such as
- Adequacy decisions
- Standard contractual clauses
- Appropriate technical and organizational measures
12. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, or resolve disputes. Data is securely deleted or anonymized when no longer required.
13. Data Security
Flecso implements technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure. Access is limited to authorized personnel with a legitimate business need.
14. Your Rights
Subject to applicable laws, you may have rights including:
- Access to your personal data
- Correction of inaccurate data
- Deletion of personal data
- Restriction or objection to processing
- Data portability
- Withdrawal of consent
- Complaint to a supervisory authority
Requests may be submitted by contacting privacy@flecso.com. We may verify your identity before responding.
15. Children’s Privacy
Flecso services are not directed to individuals under the age of 16. We do not knowingly collect personal data from minors.
16. Changes to This Policy
We may update this Policy from time to time. Updates will be posted on our website with a revised effective date.
17. Contact Information
For privacy-related questions or requests, contact:
Flecso Attn: Data Protection Officer
Email: privacy@flecso.com
Protecting Your Data, Protecting Your Business
Flecso ensures your personal and operational data remains secure, private, and compliant, enabling your logistics operations to run with confidence.
Trust, transparency, and security that’s the Flecso promise.
